VxRail Error Codes reference

Download the VxRail error codes guide.

Last week a customer asked me about some of the alarms showing up in vSphere on their VxRail hosts in VMware vCenter. The alarms were actually generated by VxRail manager and are VxRail error codes unique to the HCI appliance. VxRail Manager uses these codes to highlight any insights at the hardware, hyper-visor or software layer of the integrated appliance. The codes start with VXR in the description.

VxRail Event Code Reference document
Download the VxRail Event Codes Reference Guide PDF

This customer wanted access to details around these event codes and error codes that appeared in vSphere. I shared a link to a document that contains all the VxRail appliance event codes. This document is regularly updated and publicly available here. The document is titled the VxRail appliance event code reference. These include the events for vCenter, iDRAC, SRS, the VxRail appliance and VxRail Manager.

Setup SRS and ACE for the best experience

The error codes will be used to phone home to Dell EMC support through SRS (Secure Remote Support). SRS is able to automatically create an SR (Service Request) for any issues that may be more serious in nature. Customers that have SRS installed will enjoy faster time to resolution for issues that require support from Dell EMC.

This customer was not using the latest version of VxRail software (4.7.300 at time of writing). I encouraged the customer to take advantage of both SRS and ACE. This makes it much easier to monitor and manage multiple clusters. There are also improvements to VxRail error and event code handling in the latest code.

The VxDoctor is in the house.

The latest update to VxRail in the 4.7.300 code includes a new framework for intelligent event handling. This new engine will gather alerts generated and perform logic to either report or dismiss. Only the important events will be forwarded to support. The logic will suppress any benign events to avoid unnecessary SR creation. This event throttling capability will determine if the event can be self-healed first. If self-healing is not possible than a smart logging feature will kick in. It will gather the correct logs required for this specific issue, rather than all logs on the system.

Customers that choose the VxRail appliance see the value that automation brings to infrastructure management. Intelligent appliances are replacing the need for DIY infrastructure. that gives a public-cloud-like experience. Systems that are designed with the principal of SRE are the new normal. Using VxRail and ACE together with SRS a customer can more quickly achieve a cost-effective and reliable on-premises infrastructure.

VxRail ACE in Continuous Development

New VxRail ACE features arriving fast and often

Did you know that VxRail ACE dashboard has had 4 updates since the soft launch in May this year? As customers log into the Ace dashboard they are first presented with the latest updates that have been released since their last visit. So far there is roughly a monthly cadence between updates. This rapid development is down to the ACE solution being built on the Pivotal platform. Since the soft launch of VxRail ACE in I have been talking to customers about ACE and showing off this first phase of capabilities. Have you had the chance to check out ACE yet?

Customers dont need to install ACE, the data lake is on our side.

A big advantage for customers is that the ACE Data lake sits on our infrastructure. The customer requires no resources to collect and process the data. This data lake is swelled by the 6200+ customers of VxRail. We want to enable as many customers to use ACE since more data gives better results. The next phases of ACE will begin to introduce AI technologies like machine learning. This will give customers options to have VxRail self-drive and auto-repair their clusters.

How do i setup VxRail ACE?

Getting connected to ACE is even easier with the 4.7.300 update for VXRail . We now can deploy SRS directly in vSphere with just a few clicks. Customers need a Dell EMC support logon and the plugin will auto deploy the srs appliance in seconds. Just provide the Support account credentials and an ip address for the SRS appliance(s). The new appliance will be deployed in the VxRail cluster. You can still point SRS at an existing external SRS appliance that is already running in your network.

Dell EMC Secure Remote Support SRS

Remind me. What is VxRail ACE?

How can customers take advantage of new technologies without requiring a heavy lift on their internal IT resources? Firstly offer an appliance rather then DIY build for infrastructure helps (VxRail). Then give customers a choice to subscribe to premium services that add value beyond the simplified HCI experience. “VxRail ACE (Analytical Consulting Engine) is a centralized data collection and analytics platform that streamlines monitoring of your VxRail clusters, improves serviceability, and helps you make better decisions to manage the performance and capacity of your pre-engineered hyperconverged infrastructure. ” – From the ACE overview.

VxRail Makes LCM Great (Again)

VxRail LCM updates are a huge differentiation to any other HCI competitor since it includes the entire stack in a single bundle file; Hardware, hyper-visor and software on top!

New LCM Changes for VxRail in 4.7.300.

There is now a new Updates Tab for VxRail LCM (Life Cycle Management). I gave this feedback way back when the first HTML5 plugin for VxRail came out. The link to check for updates was tiny and easily missed hidden away in the System tab. VxRail LCM updates are a huge differentiation to any other HCI competitor since it includes the entire stack in a single bundle file; Hardware, hyper-visor and software on top! I wrote previously about the VxRail LCM process and why it matters to HCI solutions here.

Aaron Buley was quicker than me in digging into the latest LCM improvements.

Updates Tab embedded in H5 client

The new Updates tab integrated in vSphere H5 client. So much nicer and easier to find!

The update tab gives you quick access to view the current version of ESX, vCenter and the VxRail Manager itself. The tab for Internet Upgrade is here, where you can automatically pull the latest bundle. VxRail Manager will check for VxRail LCM bundles and alert you when its available.

Applying a local bundle in offline mode.

Schedule updates and find out how long they will take.

You do not have to be online to update the cluster, you may be required to run the cluster as a dark site and manually apply updates in the Local Updates tab. This is also a great way to control which bundle you want to apply rather than take the most recent version. Some customers prefer to plan updates in a more controlled manner, and stay a version or two behind.

it is now possible to schedule an update to run in future right from the GUI interface. This means you have time to plan an update to happen out of hours and you dont have to be there to kick it off. Customers were also asking for a way to estimate how long a bundle update would take. This is built in now as well showing Minimum Estimated Time.

You can change a scheduled update or even cancel it from the GUI.

What else changed in the VxRail Plugin?

Convert vCenter Mode in GUI form…

The System Tab now has an option to “Convert vCenter mode”. There was a Script available to externalize an embedded vCenter running in VxRail already, but now its built in the GUI. This is super useful for example when customer wants to convert the VC and PSC and connect multiple VxRails to a mgmt cluster. This aligns the deployment with the VVD automatically allowing them to stay fully compliant.

easy button for externalizing the VC and PSC deployed in VxRail.

Simple SSL Certificate Management

There is a new SSL certificate tab in the VxRail plugin. This allows you to easily replace the VxRail Manager SSL Certificate.

Multi-Rack discovery using a proxy node.

There is a feature in VxRail hosts tab to expand an existing cluster to another rack with new unassigned VxRail nodes. The new rack will have its own TOR switches and may be seperated by a different VLAN to the existing cluster.

Its a simple task to declare one of the unassigned nodes to act as a proxy node using this CMD:

esxcli network ip interface ipv4 set -i vmk2 -I <Management IP Address> -N <subnet mask> -t static

Use the GUI as below to declare this new proxy at the cluster. The proxy node will transmit details of all unassigned nodes in the 2nd rack. Proceed to expand cluster by adding these new nodes as before.

ACE gets top billing now.

If you don’t know what ACE is all about yet, then pop over to this blog i wrote earlier explaining all about it. ACE is getting new updates every couple weeks now (its running on the Pivotal engine so you know its going to be adding new features fast! There is a link to the ACE FAQ in the Support Tab so that customers can quickly get connected and up and running. ACE is still free for customers.

Traffic throttle between VxRail and vCenter

Physical View of appliances now in H5!

No longer do we need to link and launch to access the Physical View of our VxRail appliance nodes. Everything is embedded in the HTML5 interface. My good buddy Jeremy Merrill wrote up an excellent blog already detailing this why not check it out.

The best HCI appliance just got better. Introducing ACE

VxRail had an ACE up its sleeve: Data.

Every day data is generated on the health, performance and consumption of customers VxRail VSAN clusters. This data can be sent back to Dell Technologies using Secure Remote Support (SRS) and customers benefit from an improved support experience. SRS can be used to send a heartbeat and create automated alerts and to allow remote access when needed. The VxRail team store this telemetry info in a support cloud and built a platform to run analytics against this rich data set. This gives support the ability to see common issues across different customers configurations. They have now enabled a front end interface to this data lake called ACE (Analytical Consulting Engine). ACE allows customers access to their own hci appliance data including CPU, memory, storage and VM details.

ACE for existing customers no extra cost

The first phase of the ACE project comes for free to existing VxRail customers. So if you are already using SRS and sending heartbeat data home then you just need access to login to the VxRail portal. Enabling SRS is really easy using a virtual appliance and your Dell EMC support account logon and Site ID. If you didn’t deploy this initially, I highly recommend installing it now. It takes no time at all.

ACE global dashboard for all sites

What if you have multiple sites with multiple clusters? The ACE dashboard provides a simple interface to view all your sites and clusters easily at a glance. Drill down from location to Cluster to individual nodes and VMs. Customers have loved the VxRail appliance experience. Some of the largest customers have said they only thing they have been missing is a VxRail manager of managers. In future, ACE will be the answer for them.

Cluster health scores made simple

ACE uses the data collected from SRS and continually monitors the health of a customers cluster. ACE will present a health score that is easy to understand at a glance. “VxRail ACE provides a health score for you entire HCI appliance stack. Allowing you to proactively address trouble spots that may affect delivery of services. Customers can efficiently scale their HCI based on the projected growth of IT needs.” You can learn more about ACE capability in this overview here, and also find instructions on how to get connected.

How do you polish a diamond?

The VxRail team have been on an amazing tear for the last few years. They have listened to customer need and are releasing new features on a regular cadence to improve upon an already great solution. The team have stayed clearly focused on making VxRail the only appliance for VMware VSAN the best experience for customers. They did it by offering a solution to offload from infrastructure teams as much work as a any customer will allow them. Tasks like configuration, sizing, deployment as well as day 2 ops including automated full stack patching are handled by the appliance now. This reduces risks and allows those infrastructure teams to focus their energies around projects the business wants and needs. No one ever gets a pat on the back for managing infrastructure!

Where can you see ACE and learn more?

I was lucky to get to meet some of the ACE product team in Vegas at Dell Technologies World this year. I learned about the current technology and the future exciting roadmap for ACE right there at the Meet The Experts zone. As soon as I got back home to the Customer Solution Center I made sure to get my VxRail HCI appliance configured and setup for customers to test drive. As new features are added to the platform we will be able to show off the capability immediately.