VxRail had an ACE up its sleeve: Data.
Every day data is generated on the health, performance and consumption of customers VxRail VSAN clusters. This data can be sent back to Dell Technologies using Secure Remote Support (SRS) and customers benefit from an improved support experience. SRS can be used to send a heartbeat and create automated alerts and to allow remote access when needed. The VxRail team store this telemetry info in a support cloud and built a platform to run analytics against this rich data set. This gives support the ability to see common issues across different customers configurations. They have now enabled a front end interface to this data lake called ACE (Analytical Consulting Engine). ACE allows customers access to their own hci appliance data including CPU, memory, storage and VM details.
ACE for existing customers no extra cost
The first phase of the ACE project comes for free to existing VxRail customers. So if you are already using SRS and sending heartbeat data home then you just need access to login to the VxRail portal. Enabling SRS is really easy using a virtual appliance and your Dell EMC support account logon and Site ID. If you didn’t deploy this initially, I highly recommend installing it now. It takes no time at all.
ACE global dashboard for all sites
What if you have multiple sites with multiple clusters? The ACE dashboard provides a simple interface to view all your sites and clusters easily at a glance. Drill down from location to Cluster to individual nodes and VMs. Customers have loved the VxRail appliance experience. Some of the largest customers have said they only thing they have been missing is a VxRail manager of managers. In future, ACE will be the answer for them.
Cluster health scores made simple
ACE uses the data collected from SRS and continually monitors the health of a customers cluster. ACE will present a health score that is easy to understand at a glance. “VxRail ACE provides a health score for you entire HCI appliance stack. Allowing you to proactively address trouble spots that may affect delivery of services. Customers can efficiently scale their HCI based on the projected growth of IT needs.” You can learn more about ACE capability in this overview here, and also find instructions on how to get connected.
How do you polish a diamond?
The VxRail team have been on an amazing tear for the last few years. They have listened to customer need and are releasing new features on a regular cadence to improve upon an already great solution. The team have stayed clearly focused on making VxRail the only appliance for VMware VSAN the best experience for customers. They did it by offering a solution to offload from infrastructure teams as much work as a any customer will allow them. Tasks like configuration, sizing, deployment as well as day 2 ops including automated full stack patching are handled by the appliance now. This reduces risks and allows those infrastructure teams to focus their energies around projects the business wants and needs. No one ever gets a pat on the back for managing infrastructure!
Where can you see ACE and learn more?
I was lucky to get to meet some of the ACE product team in Vegas at Dell Technologies World this year. I learned about the current technology and the future exciting roadmap for ACE right there at the Meet The Experts zone. As soon as I got back home to the Customer Solution Center I made sure to get my VxRail HCI appliance configured and setup for customers to test drive. As new features are added to the platform we will be able to show off the capability immediately.